FOUNT is a SaaS platform that helps large enterprises identify and resolve points of friction in employees’ daily workflows. It uses targeted micro-surveys and a proprietary analytics model to quantify effort, satisfaction, and time spent in specific work moments. The result is actionable insight - not just data - delivered through intuitive dashboards and AI action suggestions tailored to the needs of product and service owners.

FOUNT implementation follows a three-step process: scoping the project and configuring the survey, running the survey, and using the dashboard to analyze and act on the results.​ We typically start off with a POC engagement to get you started quicker: ​
Total time: 6 weeks​
We start off with a template from our library of questions​
We spend 2-3 hours with the core project team to scope use case​
We spend another 1-2 hours of SME time (depending on the use case) to iron out details of employees' workflow/sense check the survey questions​
We run the survey on a population of up to 200-300 employees​
Survey takes 2-3 min/employee​
We do a read out of our findings in week 5-6 of the POC​

FOUNT measures friction across employee workflows

FOUNT consolidates data into intuitive dashboards, showing workflow performance, critical friction points, and the business impact of those issues.

From kickoff to insights: as little as 4–6 weeks. Survey design and setup takes 1–2 weeks, surveys run for 1–2 weeks, and dashboards update in real-time. Results are typically presented to stakeholders by week 6.

Today, most companies rely on generic engagement surveys, focus groups, or fragmented survey data collected on the organizations’ products and services. These methods often fail to give a clear picture of what’s really happening in employees’ daily work. Current approaches also struggle to prioritize which challenges need immediate attention, and they don’t show how these issues impact productivity or ROI. As a result, leaders end up with data that’s hard to act on and miss opportunities to make meaningful improvements. We use a moment-based framework to measure effort level, time spent and experience of workers doing their work, with minimal employee disruption. This is much more precise than a typical engagement/change-management survey and offers more context than  automatic satisfaction surveys sent to employees each time they interact with a product or service (HR, IT, Finance etc.), because it digs deep into people’s day-to-day workflow, making the data more actionable.

Work friction is the unnecessary effort employees expend to overcome obstacles that prevent them from achieving their goals - such as unclear processes, communication breakdowns, slow approvals, or tools that don’t work as intended. As of 2025, FOUNT is the only SaaS solution purpose-built to identify and quantify this friction, which is often overlooked by traditional surveys, SLAs, and system data.